Abstract
The term “conflict” usually has negative connotations. However, the conflict in non-violent environment can be driving force for positive
social changes. Sources of conflicts explain place or character (temper) with which or out of which conflict occurs, while the cause
explains conditions, which enable development of conflict and problem. Causes of conflict can be classified within structural and
personal factor. Structural factor includes common resources, differences in goals, organizational ambiguity etc. Personal factor
includesskills, character, values, communication barriers, cultural differences etc. In order to define conflict, there are theoretic models
of conflict such as Pondi’s mode, which synthesized relations between structural and personal factors – causes of conflict, conflict
processes and conflict outcomes, treated as elements of conflict. Conflicts in organizations start with causes of conflicts and
consequences of conflict depend whether causes of conflict are eliminated at the pleasure of all sides or causes are not eliminated. In
the first case, conflict has positive outcome (functional conflict) and negative outcome, in the second case (destructive conflict).
